口コミ｜ヒロ銀座ヘアーサロン六本木店｜高級理容室・床屋ヒロ銀座ヘアーサロン

ぜとろさん（40代後半 / 1）: [投稿日]2024/11/02 16:44

Joelさん（0代前半 / 1）: [投稿日]2024/11/01 23:27

評価：2

担当：ヒロ銀座ヘアーサロン六本木店

メニュー体験

I forgot to ask his name but he was very nice and had blond medium length hair. He was working Friday nov. 1. At 3:45pm

I booked a new customer experience with gray colouring and massage. However, I don't think they heard me when I said I had an appointment and they welcomed me as a walk-in customer.

As a result, I recieved only a haircut and shampoo. I did not recieve the gray hair colouring or massage. I did not realize something was wrong until after he was finished. I tried to ask him when the colouring would happen by showing him my reservation..but I don't think he understood.

I also got charged full price for basic cut instead of the coupon price.

The haircut is nice, I'm just a bit sad about the misunderstanding and paying more money. I think the staff should ask if I have an appointment. As a result, I don't think the menu experience was useful. I could not speak Japanese but Google said the stylists are OK at English.. I guess it's partly my mistake to believe reviews.